Member schools and districts are eligible to receive the following essential network services
|Wide Area Network (WAN) district Internet access||Local Area Network (LAN) Support|
In most troubleshooting situations, LAN service support and case resolution may be achieved remotely by joining a zoom meeting with our technicians as they use a Virtual Private Network connection.
Click camera icon to join a Helpkesk Zoom room meeting or click meeting ID link 701-939-9752 .
However, for special consultation projects, some server and network issues, as well as VCT classroom equipment issues, it may be necessary to provide services on site.
Schools are assessed for on-site labor at $65/hour and for business mileage at the current NDE reimbursement rate when on-site LAN service support is necessary or requested (effective date 2011July1).
Member schools may purchase an annual on-site LAN support package , which reduces labor rates within a tier structure.