On-Site Technology Support Service Packages
ESU 2 offers annual, tiered on-site service support packages* for the following LAN projects or trouble ticket issues not resolved via remote access or consultation:
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according to the following rates:
Support Package Tier | Hourly Rate for Labor | On-Site Service Hours | Package Price |
Tier 1 | $60 | 25 | $1,500 |
Tier 2 | $55 | 50 | $2,750 |
Tier 3 | $50 | 100 | $5,000 |
Tier 4 | $45 | 150 | $6,750 |
- Package prices exclude costs associated with hardware, software, parts, equipment and/or supplies purchases.
- Package prices exclude technician mileage at the current NDE rate for business mileage reimbursement.
- Upon reaching the contacted hours ceiling, school districts with a tier support package may purchase additional hours at the same tier labor rate and are not subject to the per incident per hour rate.*
* ESU 2 Schools/Districts not completing an annual support package agreement are subject to a $65 per incident per hour service charge for on-site local area network support services, as well as technician mileage at the current NDE rate for business mileage reimbursement.